At KamAndTour, we strive to provide top-notch booking services to meet your needs. This Refund and Returns Policy outlines the terms under which refunds and returns may apply.
Refund Eligibility
Refunds are issued under the following conditions:
- Cancellation by the Agency: If we are unable to fulfill your booking due to unforeseen circumstances, you will receive a full refund.
- Customer Cancellation:
- Before Service Confirmation: Full refunds are available for cancellations made before the booking is confirmed.
- After Service Confirmation: Partial refunds may be provided if cancellation occurs after confirmation, subject to any applicable cancellation fees and third-party charges.
- Service Not Delivered: If the booked service is not delivered as promised due to errors on our part, you may request a refund within [number] days of the scheduled date.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Customer cancellations made after the cancellation deadline.
- Situations arising from incorrect or incomplete information provided during booking.
- Changes or cancellations requested due to personal preferences after the service has been rendered.
Refund Process
To request a refund:
- Email us at support@kamandtour.com with your booking details (e.g., booking reference number, service date).
- Our team will review your request within 1 business days.
- If eligible, refunds will be processed within 1 business days to your original payment method.
Returns or Changes
- Modifications to Booking: Requests for changes (e.g., rescheduling or altering booking details) can be made up to 1 hours/days before the service date. These may be subject to an additional fee.
- No Returns for Completed Services: Once the service has been rendered, no returns or refunds will apply unless explicitly covered under Section 1.
Third-Party Provider Policy
If your booking involves third-party service providers, their refund and cancellation policies may apply. We recommend reviewing these policies as part of the booking process.
Disputes and Appeals
If you are dissatisfied with a refund decision, you may submit an appeal by emailing appeals@Kamandtour.com. Our management team will review your case and respond within [X business days].
Contact Us
If you have questions about our Refund and Returns Policy, please reach out to our customer support team at:
